You can call our helpline number 0300 365 2001 to speak to a trained support worker or to get information. You can use it for regular support or to get additional support between your sessions.
Helpline opening hours:
- Monday 10.00 – 12.00
- Wednesday 14.00 – 16.00
- Friday 10.00 – 12.00
Our helpline service provides support for women and girls aged 13 and over who have experienced rape, sexual assault or sexual abuse. It doesn’t matter if these experiences happened a long time ago or if they were reported to the police. You are under no obligation to disclose to us what has happened to you, we can work with you on the issues and symptoms you have as a result of your experiences.
You can also use the helpline if you are a friend or a family member of a woman who is a survivor of sexual violence. We can provide support and information to workers who have a service user or colleague who has disclosed experiences of sexual violence.
The call will cost the same as calling a local or national number for landline and mobile phones. We don’t record calls and we can’t see your number when you phone us. Our helpline is confidential which means that we won’t share your information with any other agencies unless you ask us to. The only exceptions to this is if you tell us that there is a child who is being harmed or if you tell us you are in the process of committing suicide. If you tell us there’s a child being harmed we will talk to our child protection officer and, if we know where the child is, we may contact a social worker. If you tell us you are in the process of committing suicide and we know where you are we will call an ambulance.
Please do not call our helpline in medical emergency. If you have a medical emergency please dial 999 and ask for an ambulance.